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1. Let us know within 14 days of receiving the goods that you want to cancel your order. You can do this through the withdrawal form available on the website and in the General Terms and Conditions, by phone or e-mail. You do not have to tell us the reason for your refusal, but we would be grateful if you would.
2. You will receive a confirmation that we have received your notification.
3. Prepare the product in its entirety and preserved commercial appearance. If we cannot identify the product, it is not in its entirety or has an unprotected commercial appearance, the refusal may not be satisfied. The receipt or other payment document should accompany the shipment.
4. Send the product and the payment document to the address indicated in the General Terms and Conditions or on the website as a return address within 14 days from the notification under item 1. The return courier costs are at your expense and are not expected to exceed approximately BGN 10.
5. Please clean the product before leaving it with us, as well as do NOT send products by courier for cash on delivery at our expense. Products sent in poor condition or subject to payment are subject to refusal of acceptance and return until they are properly sent.
6. Our associates will check whether your refusal is justified. We will refund all payments we have received from you, except for shipping costs, if you have chosen the most expensive of all possible options offered by us, without undue delay and in any case no later than 14 days from the date on which you inform us of your decision to cancel the order. We have the right to defer refunds until we receive the goods back or until you provide us with proof that you have sent the goods back, whichever occurs first. We will make the refund using the same means of payment used by you in the original transaction, unless you explicitly agree otherwise; in any case, this refund will not be associated with any costs for you other than those listed. In the event that your request is unfounded, we will inform you accordingly. Reimbursement of amounts on returned orders paid through a voucher is done by the order of art. 31 of the General Terms and Conditions.
7. For more information, see Section IX of our Terms and Conditions.
8. If you have difficulty exercising your right of withdrawal, do not hesitate to contact us.



    You hereby inform us that:

    I want you to refund the amount I paid:

    You hereby inform us that:

    If you have indicated a refund, please indicate how you wish to be refunded if we consider your request to be justified:

    Please, fill name of the bank, IBAN, BIC